Customer Service

The customer service function provides assistance to utility customers in:
  • Establishing and terminating service
  • Answering billing and service inquiries
  • Managing delinquent utility accounts receivable
  • Providing customer education
In conjunction with the City Manager, the department prepares a five-year capital improvement program and annual operating budget.

New Rental Accounts

The City of Newark does require a security deposit for all new rental accounts. The security deposit is $300 if you have electric heat. Homeowners do not need to make a security deposit.

Commercial Accounts

Commercial accounts also require a security deposit which is based on the type of business and size. Security deposits are calculated by twice the average or projected consumption in accordance with City Code, Section 11-16. The City factors the square footage, along with measuring the same or similar type of business. The minimum deposit is $300.