How do I pay my utility bill?

Payments may be mailed to P. O. Box 13447, Philadelphia, PA  19101-3447.  The City is required to utilize our local financial institution’s lockbox to process payments in a timely manner.  Residents who choose not to use this Philadelphia payment center, may use one of the following options:

  • 24-hour automated payment system at (302)366-7000
  • Customer Connect, online customer portal
  • In person with a representative or the atrium drop box at 220 South Main Street, Newark
  • Direct Debit and/or Budget Billing which enables your account to be automatically drafted from your credit card or bank account

Show All Answers

1. How do I open and close an electric utility account as a tenant or renter?
2. Will Customer Connect automatically transfer or move my account over to a new City of Newark address?
3. How do I open and close a water utility account as a tenant or renter?
4. I am a new homeowner; how do I establish service in my name?
5. What information is required to establish service for a residential rental property?
6. What fees or deposits are required for residential electric service for new tenants?
7. What payment methods are accepted?
8. How do I pay my utility bill?
9. What is Budget Billing?
10. How can I sign up for Preauthorized Payments (Direct Debit) or Budget Billing (Equal Payment plan)?
11. What is the Customer Charge listed on my bill?
12. How do I make payment arrangements?
13. I need help paying my bills, what can I do?
14. Can I pay my ticket online?
15. Do you offer rebates or incentives for energy conservation?
16. I disagree with the amount of my bill, what should I do?
17. What is the “Energy Next” line on the bill?
18. How do I change the name on the bill?
19. How can I register my address for medical emergencies?
20. What is Customer Connect?
21. Are my Customer Connect transactions secure?
22. How can I link other accounts in Customer Connect?
23. Am I able to establish alerts for usage in Customer Connect?
24. I am experiencing issues with selecting a password for my Customer Connect account.
25. Who do I contact for additional Customer Connect support?