What is Budget Billing?

Budget Billing or Equal Payment Program is a service that reviews your prior annual utility bill average. Once the average is calculated, a monthly draft occurs from your checking or credit card account for 11 months. On the 12th month, customers are billed for the current bill and the reconciled balance (debit or credit). Customers must be on a preauthorized payment plan to participate in the equal payment program. The City reserves the right to remove customers from equal payment programs due to failed payments or unacceptable payment history.

Show All Answers

1. How do I open and close an electric utility account as a tenant or renter?
2. Will Customer Connect automatically transfer or move my account over to a new City of Newark address?
3. How do I open and close a water utility account as a tenant or renter?
4. I am a new homeowner; how do I establish service in my name?
5. What information is required to establish service for a residential rental property?
6. What fees or deposits are required for residential electric service for new tenants?
7. What payment methods are accepted?
8. How do I pay my utility bill?
9. What is Budget Billing?
10. How can I sign up for Preauthorized Payments (Direct Debit) or Budget Billing (Equal Payment plan)?
11. What is the Customer Charge listed on my bill?
12. How do I make payment arrangements?
13. I need help paying my bills, what can I do?
14. Can I pay my ticket online?
15. Do you offer rebates or incentives for energy conservation?
16. I disagree with the amount of my bill, what should I do?
17. What is the “Energy Next” line on the bill?
18. How do I change the name on the bill?
19. How can I register my address for medical emergencies?
20. What is Customer Connect?
21. Are my Customer Connect transactions secure?
22. How can I link other accounts in Customer Connect?
23. Am I able to establish alerts for usage in Customer Connect?
24. I am experiencing issues with selecting a password for my Customer Connect account.
25. Who do I contact for additional Customer Connect support?