Customer Connect is built with security in mind. The website is secured with HTTPS/256-bit encryption for all communications. Customer Connect does not hold any valid payment information for payments initiated via Customer Connect.
Customer Connect leverages Paymentus as payment processing partner. Paymentus is an independent company providing online bill payment and bill presentment services to more than 450 clients in 48 states. They are recognized as one of the leaders of billing and payment solutions in North America.
Paymentus offers fully integrated red-flag identify theft protection and are PCI (Payment Card Industry) compliant. For more information about Paymentus Corporation, please visit their website at www.paymentus.com
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Services for rental units may use our online customer portal, Customer Connect, to open or close electric service. Payments & Utility Billing representatives are available Monday through Friday, 8:30 a.m. – 4:00 p.m. at the South Main Street location. Customers may also call between the hours of 8:30 a.m. – 4:00 p.m. A signed lease or landlord affidavit must be submitted within 10 days of establishing service. Leases may be emailed to firstname.lastname@example.org, faxed to (302)366-7169, or hand delivered to our South Main Street location.
No, in order to transfer from one service to another, you will have to contact a Payments & Utility representative at (302)366-7000, Monday through Friday, between 8:30 a.m. – 4:00 p.m.
Water, sewer, and stormwater services are directly associated with the property. Services that can be liened must remain in the name of the property owner. While tenants are unable to place the account in their name or establish a Customer Connect account under the name of the owner, you can make a one-time payment using the bill information on Customer Connect. Landlords can also fill out an Property Certification Form to have the bill or a bill copy mailed directly to you.
The buyer’s attorney will contact the City of Newark prior to your settlement. We simply request that you contact us after settlement to provide us with demographical information, such as telephone number(s), mailing address, additional account information, etc.
A driver’s license or passport, social security number, a signed lease or landlord affidavit must be submitted within 10 days of establishing service. Leases may be emailed to email@example.com, faxed to (302)366-7169, or hand delivered to our South Main Street location.
New services for rental units require a minimum deposit of $300 to ensure the account has a $0 balance at termination. If an account is closed with a balance, the security deposit will first be applied to that and the difference will be mailed to the account holder. Security deposits are refundable after three years of good payment history or upon moving from the property. The refund process may take up to four weeks. In addition to the security deposit, a $30 non-refundable application fee will appear on the first bill.
Visa, MasterCard, Discover, cash, money orders, and checks.
Payments may be mailed to P. O. Box 13447, Philadelphia, PA 19101-3447. The City is required to utilize our local financial institution’s lockbox to process payments in a timely manner. Residents who choose not to use this Philadelphia payment center, may use one of the following options:
Budget Billing or Equal Payment Program is a service that reviews your prior annual utility bill average. Once the average is calculated, a monthly draft occurs from your checking or credit card account for 11 months. On the 12th month, customers are billed for the current bill and the reconciled balance (debit or credit). Customers must be on a preauthorized payment plan to participate in the equal payment program. The City reserves the right to remove customers from equal payment programs due to failed payments or unacceptable payment history.
Customers can sign up for Preauthorized Payment or Budget Billing Plans by logging into Customer Connect. Select, “Preauthorized Payment” and choose a “Payment Plan Type.” Payment plans will draft your statement balance or budgeted amount from your financial institution each month on your due date.
The customer charge is a flat charge to reduce the City’s sensitivity to various consumptions. It assists in the recovery of fixed costs incurred to provide service.
Payment arrangements are subject to approval and must be aligned with City Ordinance. Customers may contact Payments & Utility Billing to discuss payment arrangement options.
There are several third-party agencies that assist with electric payments. Contact our partnering agencies or Payments & Utility Billing Division for additional information.
Yes. Tickets can be paid at City of Newark's Parking Portal.
Yes, the City of Newark, in partnership with Delaware Municipal Electric Corporation helps residents and businesses reduce their energy use and save money through Efficiency Smart. This program offers rebates, incentives, and more.
Review your bill to see if the meter reading was an actual meter reading (MR) or a computer estimate (CE). If your meter reading was estimated, contact our office to provide an actual meter reading. If an actual meter reading occurred, evaluate any new appliances or behavioral patterns that may influence usage. Register for Customer Connect to monitor your interval usage for abnormalities. Our Payments & Utility Billing division is available to assist you in troubleshooting potential issues. If no apparent reason exists, meter tests are available at a cost of $70. This cost is waived if the meter tests outside of industry standards.
“Energy Next” refers to the inclining rate structure of the bill. While our winter rates are traditionally flat, the summer rates are tiered at the first 250 kWh, next 750 kWh, and kWh in excess of 1,000 kWh.
Name changes can be updated with the submittal of marriage, divorce, or death certificates. New Castle County Recorder of Deeds may also be used for name changes and updates.
Residents may register their address for medical emergencies by filling out the Life Support Certification form. Your medical practitioner must complete and certify this form. This will ensure that restorations are prioritized in the event of power failures, natural disasters, or non-payment service interruptions.
Customer Connect is an interactive web portal providing 24 hour access to review the most current and up-to-date account information. Customers can monitor usage, review data, enroll in electronic billing, remit one-time payments, make automatic payments, analyze bills, view billing information, update account information, create service order requests, and more.
Accounts sharing the same unique customer number (City identifier) will automatically link to both active and inactive accounts.
Alerts that were in the prior version of Customer Connect are currently unavailable.
Please select a password with 7 alpha characters, at least 1 numeric value, and a special character.
Our Payments & Utility Division is available Monday through Friday from 8:30 a.m. to 4:00 p.m. to assist you with Customer Connect navigation at (302)366-7000.
In partnership with its citizens, Newark is striving to become a more sustainable community, one which meets the needs of its present inhabitants while preserving for future generations the finite local and global resources and our natural environment. As part of the roadmap to becoming more sustainable, the City has established goals related to how we provide electric power to customers via our Sustainability Plan. One of the City’s goals is to procure renewable generation resources for our distributed electricity mix of at least 30% by 2025, 65% by 2035, and 100% as soon as practicable but no later than 2045. At this moment, over 20% of the City’s power is derived from renewable energy, which is solar and wind.
City residents and businesses have shown consistent support for including renewable resources in the rest of our power supply mix — even if such resources are more expensive than non-renewable power sources. All newly established utility accounts are automatically enrolled in the program. Existing customers can enroll here. Since this is a voluntary charge, new customers may also opt out of the program completing the same form.
The Renewable Energy Program can be read about in its entirety on our webpage.