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You can protest your ticket within 30 days on a Tuesday or Wednesday between 8:00 a.m. and 10:00 a.m. Otherwise, the payment is due in full.
The City of Newark Municipal Building is located at 220 South Main Street, Newark, DE 19711. From I-95 South, take Exit IB (Rt. 896 North, S. College Avenue), at the third traffic light turn left into Christina Parkway, again at the third traffic light turn right onto Elkton Road. The Municipal Building is on the left side, one mile down the road. From I-95 North, take Exit 109B (Elkton, MD/Newark, DE), keep straight. The Municipal Building is on the left side, about 3+/- miles down the road.
You should contact the appropriate department director first. If after you have spoken with the department director you are still unsatisfied or you are not sure who to call, contact the City Manager’s Office at (302) 366-7020 for further assistance.
Go to the link provided or call the City Manager's Office at (302) 366-7020 and they will walk you through the sign up process.
The City advertises all job opportunities in the Sunday News Journal as well as in our website under Employment. Applicants may submit their application as instructed on the job posting. All job postings list a closing date and any other requirements.
Properties that are reassessed during the year between July and the following March will be issued an interim bill for taxes on the increased amount of assessment. This tax is prorated for the number of months remaining between the billing date and the following June 30.
Visit the Planning Department at 220 South Main Street to complete the required form. The license fee is based upon estimates of the demand and cost for municipal services related to business activities in the City. Contact the Finance Department at (302) 366-7000 for more information.
Residential Parking Permits are at no charge to eligible residents.
YES, all permits have an expiration date. Homeowner’s permits expire 2 years from the date registered. Renter’s permits expire at the end of their lease. If eligible, existing permits should go through the renewal process if they are to be used after the expiration date.
No. Your Parking Permit is registered to the zone where you reside.
All permits and Guest Passes are registered to an individual, that was approved, and have a set expiration date. If you find one at your residence, it is likely no longer valid. Please contact the Parking Division if you should find one. Use of an expired Guest Permit will result in ticketing and misuse of one may bar you from being eligible for residential parking in the future.
Residential Parking ordinance limits how many long-term parking permits we can give to an eligible residence. If you are not eligible, or need additional Parking, please contact your landlord or the University of Delaware to see what other parking options they have available.
A vehicle can display any guest pass 2 times in a seven-day period. If a vehicle is spotted used any or multiple guest pass more than twice in a seven-day period, it will be cited for misuse.
Guest passes are only for those who are actively visiting the house the Guest Pass was issued to. They are not to be used by people who live at the address, neighbors, commuters or for long term parkers.
Guests should return the Guest Pass to the household once they are done visiting the premise. Guest Passes should not leave with any guest or remain in a vehicle once the visit is complete.
If you would like to register a new vehicle that will replace you old one, you will need to apply for a new permit. The old permit will be deactivated and proof of destruction of the permit may be requested.
The parking Division will allow limited transfers of parking permits to eligible roommates who are on the lease. The current holder of the permit should fill out a Relinquishing Permit Form (Link) and provide Identification and proof of their permit’s destruction. Once that is received, the new applicant can apply.
Please contact the Parking Division at 302-366-7000 for further details.
REFUND/CREDIT/TRANSFER POLICYRegistrants will receive a full refund if the program is cancelled by Newark Parks and Recreation.If you unable to attend an activity, contact us within 24 hours prior to the start of the program and we will: a) Credit your account the amount paid (Credits are good for one year from the date of credit); b) Transfer you to another activity c) Refund you the amount paid less a processing fee of $10 or 10% of the cost of the program, whichever is greater.If you are not satisfied with an activity we would like to know why. Please contact us within 5 business days after the last activity meeting and we will: credit your account, transfer you to another activity or refund the amount paid less a processing fee of $10 or 10% of the cost of the program, whichever is greater.
There are four easy ways to register for an activity: WALK-IN, MAIL-IN, FAX or ONLINE!
Services for rental units may use our online customer portal, Customer Connect, to open or close electric service. Payments & Utility Billing representatives are available Monday through Friday, 8:30 a.m. – 5:00 p.m. at the South Main Street location. Customers may also call between the hours of 8:30 a.m. – 4:00 p.m. A signed lease or landlord affidavit must be submitted within 10days of establishing service. Leases may be emailed to email@example.com, faxed to (302)366-7169, or hand delivered to our South Main Street location.
No, in order to transfer from one service to another, you will have to contact a Payments & Utility representative at (302)366-7000, Monday through Friday, between 8:30 a.m. – 4:00 p.m.
Water, sewer, and stormwater services are directly associated with the property. Services that can be liened must remain in the name of the property owner. While tenants are unable to place the account in their name or establish a Customer Connect account under the name of the owner, you can make a one-time payment using the bill information on Customer Connect. Landlords can also fill out an Property Certification Form to have the bill or a bill copy mailed directly to you.
The buyer’s attorney will contact the City of Newark prior to your settlement. We simply request that you contact us after settlement to provide us with demographical information, such as telephone number(s), mailing address, additional account information, etc.
A driver’s license or passport, social security number, a signed lease or landlord affidavit must be submitted within 10 days of establishing service. Leases may be emailed to firstname.lastname@example.org, faxed to (302)366-7169, or hand delivered to our South Main Street location.
New services for rental units require a minimum deposit of $300 to ensure the account has a $0 balance at termination. If an account is closed with a balance, the security deposit will first be applied to that and the difference will be mailed to the account holder. Security deposits are refundable after three years of good payment history or upon moving from the property. The refund process may take up to four weeks. In addition to the security deposit, a $30 non-refundable application fee will appear on the first bill.
Visa, MasterCard, Discover, cash, money orders, and checks.
Payments may be mailed to P. O. Box 13447, Philadelphia, PA 19101-3447. The City is required to utilize our local financial institution’s lockbox to process payments in a timely manner. Residents who choose not to use this Philadelphia payment center, may use one of the following options:
Budget Billing or Equal Payment Program is a service that reviews your prior annual utility bill average. Once the average is calculated, a monthly draft occurs from your checking or credit card account for 11 months. On the 12th month, customers are billed for the current bill and the reconciled balance (debit or credit). Customers must be on a preauthorized payment plan to participate in the equal payment program. The City reserves the right to remove customers from equal payment programs due to failed payments or unacceptable payment history.
Customers can sign up for Preauthorized Payment or Budget Billing Plans by logging into Customer Connect. Select, “Preauthorized Payment” and choose a “Payment Plan Type.” Payment plans will draft your statement balance or budgeted amount from your financial institution each month on your due date.
The customer charge is a flat charge to reduce the City’s sensitivity to various consumptions. It assists in the recovery of fixed costs incurred to provide service.
Payment arrangements are subject to approval and must be aligned with City Ordinance. Customers may contact Payments & Utility Billing to discuss payment arrangement options.
There are several third-party agencies that assist with electric payments. The City of Newark also has an annual fund to help City residents. Contact our partnering agencies or Payments & Utility Billing Division for additional information.
Yes. Tickets can be paid at City of Newark's Parking Portal.
Yes, the City of Newark, in partnership with Delaware Municipal Electric Corporation helps residents and businesses reduce their energy use and save money through Efficiency Smart. This program offers rebates, incentives, and more.
Review your bill to see if the meter reading was an actual meter reading (MR) or a computer estimate (CE). If your meter reading was estimated, contact our office to provide an actual meter reading. If an actual meter reading occurred, evaluate any new appliances or behavioral patterns that may influence usage. Register for Customer Connect to monitor your interval usage for abnormalities. Our Payments & Utility Billing division is available to assist you in troubleshooting potential issues. If no apparent reason exists, meter tests are available at a cost of $70. This cost is waived if the meter tests outside of industry standards.
“Energy Next” refers to the inclining rate structure of the bill. While our winter rates are traditionally flat, the summer rates are tiered at the first 250 kWh, next 750 kWh, and kWh in excess of 1,000 kWh.
Name changes can be updated with the submittal of marriage, divorce, or death certificates. New Castle County Recorder of Deeds may also be used for name changes and updates.
Residents may register their address for medical emergencies by filling out the Life Support Certification form. Your medical practitioner must complete and certify this form. This will ensure that restorations are prioritized in the event of power failures, natural disasters, or non-payment service interruptions.
Customer Connect is an interactive web portal providing 24 hour access to review the most current and up-to-date account information. Customers can monitor usage, review data, enroll in electronic billing, remit one-time payments, make automatic payments, analyze bills, view billing information, update account information, create service order requests, and more.
Customer Connect is built with security in mind. The website has been certified to be secured for bank transactions. The site is encrypted with 128-bit encryption and is regularly verified to meet or exceed PCI Data Security Standard (PCI DSS) compliance standards. Your credit card information is not stored.
Accounts sharing the same unique customer number (City identifier) will automatically link to both active and inactive accounts.
Alerts that were in the prior version of Customer Connect are currently unavailable.
Please select a password with 7 alpha characters, at least 1 numeric value, and a special character.
Our Payments & Utility Division is available Monday through Friday from 8:30 a.m. to 4:00 p.m. to assist you with Customer Connect navigation at (302)366-7000.
The Planning and Development Department is located on the first floor of the City of Newark Municipal Building, 220 South Main Street.
At least one person whose name will appear on the deed must visit the Planning and Development Department to complete the process. There is no fee for the affidavit and the process takes approximately 15 minutes to complete. The Planning and Development Department office hours are Monday through Friday, 8:30 a.m. to 5:00 p.m.
Call our non-emergency telephone number at (302) 366-7111.
Please see our tips page for methods of providing information about crimes or drug incidents to the Newark Police Department.
Please contact the Records Division at (302) 366-7100 - option 3 - for this information. The Records Department is open Monday through Friday from 8:30 am until 5:00 pm. Picture ID is required to obtain a report. Crash reports cost $20 each and serious injury/fatality crash reports are $60 each. The first victim's copy of a crime report is free. Additional victim's copies are $20 each. To obtain a victim's copy, you MUST be listed as the victim on the police report.
Persons other than a crime victim may not obtain copies of a police report.
To facilitate your request, you must provide the report/complaint number. If this is unknown, provide date/time/location in order to research requested information. Allow approximately four (4) business days to process your request.
Residential parking permits are obtained through the Newark Parking Division.
A list of calls for service for a particular area can be supplied upon request. Contact our Crime Prevention Officer at (302) 366-7100, x. 3413. You can also view the City of Newark's public crime map webpage.
No. All requests for fingerprinting for employment or other purposes should be directed to the State Bureau of Identification at (302) 739-2528. Additional information can be found here.
Tours of the Police Department are conducted on an appointment basis. Please contact the Crime Prevention Officer at (302) 366-7100, x. 3413.
1. You can click this link to view Known Sex Offenders in Newark.
2. You can look at the Delaware Sex Offender Central Registry website and search by last name, development, city, or zip code.
3. You can come to the Newark Police Department and look through a binder containing information on known Tier II & Tier III sex offenders in the City of Newark.
State law provides that notification be sent to “members of the public who are likely to encounter a sex offender” and includes “schools, licensed day care facilities, public libraries, and other accessible public facilities with in the community.” Letters are only sent to these organizations. However, in cases of a Tier III offender, door-to-door notification is made in the area of the offender’s residence and/or information is provided via telephone using the InformMe automated telephone notification system. If you are in charge of a community organization with a facility accessible to the public or a licensed day care center and do not currently receive sex offender notifications, please contact Det. Paul Keld to see if your organization meets the qualifications to receive notifications.
The City does have its own curbside recycling program. Recycling pick up is one of two days (Thursday or Friday) already assigned to you.
The City will come out and shut the water off at the curb once you have schedule the repair. Call the Water & Wastewater Department at (302) 366-7000, Monday-Friday, 8:30 a.m. to 5:00 p.m. For service after 5:00 p.m., weekend, or holiday, call the City's general number at (302) 366-7000.
A Boil Water Advisory is typically issued after a water main break repair, small or widespread loss of pressure in our water system, or a natural disaster. In some cases, our crews can repair a water main while maintaining adequate pressure to prevent possible contamination from entering the water distribution system. When we issue a Boil Water Advisory, we notify only the customers affected. For more information please read our FAQ or call the Public Works and Water Resources Department at (302) 366-7000.